Version in force from 7 October 2026.
If you receive a product that is defective, damaged or different from the one ordered, there is no need for a return at your own expense: this is a conformity issue, which we resolve free of charge. See the Warranties page.
14-day right of return (consumers)
If you bought as a natural person (consumer), you may withdraw from the contract without giving any reason within 14 calendar days from the day on which you or a person indicated by you (other than the courier) received the products. If the products in one order arrived separately, the period runs from receipt of the last product.
It is sufficient to notify us of your decision before the 14 days expire.
How to make a return
- Notify us. Fill in the online return form or send an e-mail to office@attotrafic.ro with the order number, the products being returned and the IBAN account for the refund (if you did not pay by card). You may also use the model withdrawal form in the Terms and Conditions, but this is not mandatory.
- Send the products. Send the products within 14 days at most from the date on which you notified us, to the following address: ATTO REGAL S.R.L., Str. Alexandru Ioan Cuza nr. 1, Corp C2, Tunari village, Tunari commune, Ilfov County, postcode 077180. You may also bring them in person to the same address, Monday to Friday, between 08:00 and 17:00. If you wish, we can send a courier to collect them, and the cost of this transport is deducted from the amount refunded.
- Receive your money. We refund the amount within 14 days at most from the date on which you notified us of your withdrawal (details below).
Please pack the products so that they are not damaged in transit and, if possible, include a copy of the invoice.
What we refund and how
- We refund the price of the returned products and the cost of the initial delivery. If you expressly chose a more expensive delivery than the standard delivery, the difference is not refunded.
- The direct cost of sending the products back is borne by you.
- For card payments, the money is returned to the card used. For payment on delivery (cash on delivery) or by bank transfer, we send it to the IBAN account you indicate. We do not charge any fees for the refund.
- We may withhold the refund until we receive the products back or until you send us proof that you have sent them, whichever is earlier.
Condition of returned products
You may open the packaging and examine the products as you would in a shop. If the returned products have been used, installed, cut, painted or damaged beyond what is necessary to check their nature, characteristics and functioning, we may reduce the amount refunded by the amount by which their value has diminished.
Products that cannot be returned
Under art. 16 of Government Emergency Ordinance no. 34/2014 (OUG 34/2014), the right of return does not apply, among others, to:
- products made to the customer's specifications or clearly personalised (for example signs with custom text, dimensions or graphics);
- products which, after delivery, have been inseparably mixed with other items (for example the components of a two-component paint, once they have been mixed).
Companies and institutions
The legal 14-day right of return applies only to consumers. Customers that are legal entities may return products only with our prior agreement, on the agreed conditions. Write to us at office@attotrafic.ro.
Contact
office@attotrafic.ro, +40 (724) 322 232 / +40 (727) 759 805 (Monday – Friday, 08:00 – 17:00).
