Terms and Conditions

Version in force from 7 October 2026. Each order is governed by the version in force on the date it was placed.

1. Who we are

The online shop attotrafic.ro (the “Site”) is owned and operated by ATTO REGAL S.R.L. (“Atto Trafic”, “we”), a Romanian legal entity with its registered office at Str. Alexandru Ioan Cuza nr. 1, Corp C2, Tunari village, Tunari commune, Ilfov County, postcode 077180, registered with the Trade Register under no. J23/657/2011, unique registration code RO11228633 (VAT registered), main CAEN code 4683.

Since 1998 we have been selling road signs, speed bumps, parking barriers, cones, posts, delineators, road marking paint and other traffic safety products.

2. Acceptance of the terms

These terms apply to everyone who visits the Site and to all orders placed through the Site. By placing an order, you confirm that you have read and accept these terms, together with the Privacy Policy, the Cookie Policy, the Delivery Policy, the Return Policy and the Warranties page.

We may update these terms. The new version is published on this page, with its date of entry into force, and does not apply to orders placed before that date.

To place an order you must be at least 18 years old and have full legal capacity, or act on behalf of a legal entity that you are authorised to represent.

3. Definitions

• Consumer – a natural person who buys for purposes outside their commercial, industrial, production, craft or professional activity. The special consumer rights (the right of withdrawal, the legal guarantee of conformity) apply only to consumers.
• Customer – any natural or legal person who places an order on the Site or sends us a request for a quotation.
• Product – an item presented on the Site that can be ordered.
• Order – the request sent through the Site by which the Customer expresses the wish to buy the selected Products, at the prices and on the conditions displayed.
• Contract – the distance sales contract concluded between Atto Trafic and the Customer, on the conditions set out in section 6.

4. Products, prices and availability

Prices are shown in lei (RON) and include VAT. The delivery cost is not included in the product prices: it is calculated and shown at the checkout step, before the order is sent (see the Delivery Policy).

Photographs are for presentation purposes. Colours and some details may differ slightly, depending on the screen and the production batch, without changing the technical characteristics stated in the product sheet. The specifications that matter for use (dimensions, retroreflection class, material, weight, standard) are those in the product sheet.

The stock shown is updated continuously, but a product may sell out between the time of the order and the time it is processed. In that case we will inform you and, as appropriate, propose a new delivery date, an equivalent product or the partial or total cancellation of the order, with a refund of the amounts paid for the products that cannot be delivered.

If a price is obviously displayed incorrectly because of a technical error (for example a derisory price compared with the real value of the product), we will inform you before delivery and you may choose either to buy at the correct price or to cancel the order, with a full refund of the amounts paid.

5. Customer account

You can also order without an account. If you wish, at the checkout step you can tick the option to create an account and choose a password. The account stores your delivery and billing details and your order history.

You are responsible for keeping your password confidential and for the activity in your account. If you notice any unauthorised use, write to us at office@attotrafic.ro. You may ask for your account to be closed at any time.

6. Placing the order and conclusion of the contract

1. Add the products to the cart and go to the checkout page.
2. Fill in your contact details, the delivery address and, for legal entities, the company details (name, tax identification number (CUI), registration number). For companies, the details can be retrieved automatically from the public database of the National Agency for Fiscal Administration (ANAF) based on the CUI.
3. Choose the delivery method and the payment method. Before sending, you will see the order summary: the products, quantities, prices, delivery cost and total amount payable.
4. Send the order by pressing the “Order with obligation to pay” button.

Immediately after placing the order you will receive an e-mail confirming that the order has been registered, with its summary. This e-mail confirms that we have received the order.

The contract is concluded when we confirm acceptance of the order (by e-mail or by phone) or, if there is no separate confirmation, when we hand the parcel over to the courier. If we cannot accept the order, we will inform you within two working days at most and refund any amount paid in full.

We may refuse or cancel an order, informing the Customer, if the details provided are incomplete or manifestly false, if the card payment is not authorised by the bank, or if there are reasonable indications of fraud.

The contract is concluded in Romanian. The order and the invoices are kept in our system and are available to you on request; if you have an account, you can also find them in your customer account.

7. Payment

The available payment methods are:

• Online bank card – payment is made on the secure page of the payment processor NETOPIA Payments. Atto Trafic does not receive or store card details.
• Payment on delivery (cash on delivery) – you pay the courier when you receive the parcel.
• Bank transfer (payment order) – to the account shown above and in the confirmation e-mail; the order is dispatched after the payment has been received.

Public institutions can also buy through SEAP / SICAP – details on the Purchases through SEAP / SICAP page.

The invoice is issued using the details entered in the order and is sent by e-mail. Invoices are also reported in the national RO e-Factura system, as required by law.

8. Delivery

We deliver only within Romania, by courier to the address provided or by free personal collection from our warehouse in Tunari, Ilfov. The estimated delivery time is 24-48 hours from confirmation of the order (for bank transfer, from receipt of payment). For products that are not in stock or are made to order, the delivery time is communicated to you before the order is confirmed.

Unless another delivery time has been agreed, the products are delivered within 30 days at most from the conclusion of the contract. If we do not meet this deadline, the consumer may set an additional period, and if that is not met either, may terminate the contract and receive back the amounts paid.

The risk of loss of or damage to the products passes to the Customer when the Customer or a person indicated by the Customer (other than the courier) takes physical possession of the products. Ownership of the products passes to the Customer on the date of full payment.

Please check the parcel on receipt and report any visible damage to the packaging immediately to the courier and to us. Full details can be found in the Delivery Policy.

9. Right of withdrawal (returns) for consumers

If you are a consumer, you have the right to withdraw from the contract, without giving any reason and without penalties, within 14 calendar days from the day on which you or a person indicated by you (other than the courier) takes physical possession of the products. If the products in one order are delivered separately, the period runs from receipt of the last product.

To exercise this right, you must inform us before the period expires by means of an unequivocal statement, for example through the online return form, by e-mail to office@attotrafic.ro or by using the model withdrawal form below (its use is not mandatory).

Effects of withdrawal:

• we will refund all amounts received for the order concerned, including the cost of the initial delivery (except for the additional costs if you expressly chose a more expensive delivery than the standard delivery), within 14 days at most from the date on which we were informed of your decision;
• we may withhold the refund until we have received the products back or until we have received proof that you have sent them, whichever is earlier;
• the refund is made using the same payment method used for the order (to the card, for online payments), and for cash on delivery or bank transfer, to the IBAN account you indicate to us; we do not charge you any fees for the refund;
• you must send the products back to us within 14 days at most from notifying us of your withdrawal; the direct cost of returning the products is borne by you. For bulky products that cannot be sent by post, the estimated transport cost is provided on request;
• you are liable only for any diminished value of the products resulting from handling them other than as necessary to establish their nature, characteristics and functioning (for example products that have been installed, painted, cut or used). In that case, we may reduce the amount refunded by the amount of the diminished value.

Exceptions. Under art. 16 of Government Emergency Ordinance no. 34/2014 (OUG 34/2014), the right of withdrawal does not apply, among others, to products made to the consumer's specifications or clearly personalised (for example signs with custom text, dimensions or graphics) and to products which, after delivery, have been inseparably mixed with other items (for example the components of a two-component paint, once they have been mixed).

Customers that are legal entities do not have the legal right of withdrawal. For them, returns can be made only with our prior agreement, on the agreed conditions.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To: ATTO REGAL S.R.L., Str. Alexandru Ioan Cuza nr. 1, Corp C2, Tunari village, Tunari commune, Ilfov County, postcode 077180, e-mail office@attotrafic.ro

I hereby give notice that I withdraw from my contract for the sale of the following products: ______________________
Order number: __________ Ordered on: __________ Received on: __________
Name of consumer: ______________________
Address of consumer: ______________________
IBAN account for the refund (if you did not pay by card): ______________________
Signature of consumer (only if this form is sent on paper): __________ Date: __________

10. Warranties

Legal guarantee of conformity. For products bought by consumers, Atto Trafic is liable for any lack of conformity which exists at the time of delivery and which becomes apparent within two years of delivery, under Government Emergency Ordinance no. 140/2021. Any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless proven otherwise.

In the event of a lack of conformity, the consumer may ask for the product to be repaired or replaced, free of charge, within a reasonable period that may not exceed 15 calendar days from the moment the consumer informed us, and, on the conditions laid down by law, may obtain a price reduction or termination of the contract, with a refund of the price. The transport costs for the non-conforming product are borne by us.

Damage caused after delivery by impact, improper use, installation carried out by someone else without following the instructions provided, or normal wear and tear does not constitute a lack of conformity.

You can report a lack of conformity to us at office@attotrafic.ro or by phone at +40 (724) 322 232 / +40 (727) 759 805, stating the order number, the product and a description of the problem; a photograph helps us resolve it faster. The law does not impose a deadline for you to notify us during the guarantee period.

The harmonised European Union notice on the legal guarantee and all details about warranties are on the Warranties page. Manufacturers' commercial warranties, where they exist, are in addition to the legal guarantee and do not limit it.

For customers that are legal entities and for public procurement, the warranty conditions are set on request: write to us at office@attotrafic.ro.

11. Liability

The products must be installed and used in accordance with their intended purpose, the instructions and the applicable regulations (for example the rules on road signage and the approvals of the road administrator). To the extent permitted by law, we are not liable for damage caused by using the products other than in accordance with their intended purpose, the instructions or the technical specifications.

These limitations do not apply to and do not affect: consumers' rights under the legal guarantee of conformity; liability for damage caused by defective products (Law no. 240/2004); liability for damage caused intentionally or through gross negligence, or for damage to life, physical integrity or health; any other consumer right which, under the law, cannot be excluded or limited by contract.

We make every effort to ensure that the Site works correctly and securely, but we cannot guarantee that it will operate without interruption.

12. Use of the Site and intellectual property

The texts, photographs, technical data sheets, graphic elements and structure of the Site belong to Atto Trafic or are used with the consent of their owners, and are protected by copyright law. They may not be copied or used for commercial purposes without our written consent. Third-party trademarks appear on the Site only to identify the products.

It is prohibited to use the Site for unlawful purposes, to attempt unauthorised access to systems, to collect content or data automatically on a large scale and to transmit malicious code. We may block access for anyone who breaches these rules.

The Site contains links to third-party websites (for example social networks or authorities). We are not responsible for the content and policies of those websites.

13. Personal data and cookies

We process personal data on the conditions set out in the Privacy Policy. We use cookies in accordance with the Cookie Policy; cookies that are not strictly necessary are used only with your consent, which you can change at any time.

14. Force majeure

Neither party is liable for failure to perform its obligations caused by a force majeure event, within the meaning of art. 1351 of the Civil Code. The affected party informs the other party as soon as possible.

15. Complaints and dispute resolution

You can send us any complaint at office@attotrafic.ro or by phone. We reply to complaints received by e-mail within 48 hours at most on working days and we try to resolve any disagreement amicably.

If you are a consumer and you are not satisfied with the solution, you may contact the National Authority for Consumer Protection (ANPC), including through the alternative dispute resolution (SAL) procedure, under Government Ordinance no. 38/2015: information at anpc.ro/sal, and applications are submitted at reclamatiisal.anpc.ro. The European online dispute resolution (ODR) platform has no longer been operating since 20 July 2025.

The contract is governed by Romanian law. Disputes that are not resolved amicably are settled by the competent courts in Romania. Consumers retain the right to bring proceedings before the court of their place of residence, in accordance with the law.

16. Final provisions

If any provision of these terms is declared null and void, the other provisions remain valid. No provision of these terms limits the rights that consumers have under mandatory consumer protection legislation, in particular Government Emergency Ordinance no. 34/2014 and Government Emergency Ordinance no. 140/2021.